The current uncertain times have made fundraising challenging for many charities, but Gordon Maclean, co-founder of Probado saw an opportunity to support local charity and client, Carers Trust Mid Yorkshire and fulfil the needs of another client, local 3D printing manufacturer, Wayland Additive.

Gordon Maclean said: “We’d just completed installing a new phone system at Carers Trust Mid Yorkshire and Victoria did an amazing job recording the voice prompts, so when Wayland approached us to install a phone system with voice prompts, I immediately knew that Victoria would do another great job.

“It was an absolute pleasure to facilitate this collaboration between Wayland Additive and Carers Trust Mid Yorkshire. Both organisations do fantastic work for the local communities and it is vital that we are able to collaborate to better Yorkshire’s businesses and charities. It is now more important than ever that we help each other out by sharing skills, resources, and expertise.”

Speaking of the project, Victoria Stratford, Carers Trust Mid Yorkshire’s locality manager, said: “I have never done any voice recording before, until I was asked to provide them for our own system that Probado fitted, where I was asked merely on the premise of being ‘a bit posh’.

“We are a charity, so any money raised goes towards helping provide care services to local families that need it. Being able to lend a hand and help bring in additional funds is a wonderful bonus, and an enjoyable experience for myself personally!”

In these difficult times, many charities are diversifying their fundraising methods to help bring in additional funds, Victoria added: “There are charities out there doing all sorts of weird and wonderful things to generate financial support. Wherever there are ways to help support charitable income it is so important to grab hold of those opportunities.”

In return for Victoria’s voice skills, Wayland Additive donated to Carers Trust Mid Yorkshire, helping to support them during these challenging times. Will Richardson, co-founder and CEO of Wayland Additive, continued: “First impressions are vital in business, so having a professional voice at the end of our new phone system was important for us.

“Collaboration, dedication and integrity are the core values of Wayland Additive, so when Gordon pointed us in the direction of Victoria at Carers Trust Mid Yorkshire, it was a perfect fit. We like to work with local partners as much as possible, and the idea of supporting a worthy cause at the same time made it even better.

“The new system which features Victoria’s voice offers a presentable front-end to our system, providing a professional output to our customers, suppliers and collaborators.”

Probado manages the phone systems for Carers Trust Mid Yorkshire and all IT system support, servers, and phone systems for Wayland Additive.

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There are two types of this scam, One with a single scammer the second involving two offending individuals:

The First
The scammer asking to be called back on 070 numbers – sometimes via email as they are interested in taking your products and services.
Known target customer types include, but are not restricted to:
• Hotels
• Car Dealerships and Garages
• Vehicle Hire
• Telecommunication Suppliers
• Letting and Estate Agents

During the calls, the suspected scammer will either keep the call going for as long as possible.

The Second
The same method as above but the scammer incorporates asking for colleagues to be ‘conferenced’ into the call.
When the conference method is used and the victim hangs up the call, their telephone system effectively leaves the called parties connected who then leave their line open. This can result in very long calls and charges.

Although 070 numbers do have legitimate usage, we encourage you to communicate this notice to your staff in the interests of awareness and ask to be vigilant.

Our advice is:

1. Be aware of the cost to call different numbers. 070 numbers are Personal Numbers and NOT qualified as mobile number

2. If you have setup a conference call by bringing people in to the conference, ensure
all parties have disconnected before hanging up yourself.

3. If you should find yourself a victim of a suspected scam, please report this to Action Fraud

We ask all clients to please be vigilant when taking calls and asked to communicate with third parties.
Kind Regards,
Probado Support Team

The post Security Advisory: Rise of VoIP and Non VoIP Telephone Scams appeared first on IT Support Services in Huddersfield, Yorkshire.