2019 Probado Business Growth and Successes
2019 has been a fantastic year here at Probado, we have welcomed new faces to the team and continued to grow the business significantly across Yorkshire and Manchester, even being listed in the Digital Enterprise Top 100 for the most innovative, digitally mature and digitally transformational businesses in the Leeds City Region.
The year was off to a brilliant start from quarter one as we reported a growth of 39% compared with the same period last year, against projected annual growth of 32%.
This year we have provided and managed telephony and IT services for over 40 clients on retained monthly contracts. We also offer training programmes, and throughout 2019 we delivered a series of FOC Cyber Security awareness events for the third sector and commercial clients.
As well as offering our services, we were invited to become a member of the University of Huddersfield’s Manufacturing Supply Chain Advisory Group as well as joining the National Physical Laboratory’s Manufacturer Measurement Network. Of course, all of this kept us busy and enabled us to take on two new members of staff, increasing our workforce by 50% to a team of six.
2019 saw us installing a number VoIP systems for our clients, six of which were installed in the last six months! This is an increasingly popular service as more and more businesses are moving towards a fully connected, flexible model of working.
Always striving to uphold our ethos of honesty, integrity, knowledge and excellence, our customer service is top of our list of priorities. We are thrilled to have received an average 94.88% ‘good’ rating from our clients for the entire year! We also processed 11,128 helpdesk calls throughout 2019, advising and supporting our clients.
We strive to do our bit and give back to the communities we work in, so over the last 12 months we have gifted services to Holme Valley Mountain Rescue, setting up a wireless communication grid which is now used during rescues. We have also worked with Inspire Oldham this year, joining other businesses in sponsoring their volunteers, attending the National Diversity Awards in September.
In 2019 we embraced social media and communications, working with an agency to help tell our stories and communicate our message. Since January, we have posted 13 blogs, helping to increase web traffic and gain a total of 6,356 page views this year, with a 144% increase from January to December.
We also posted 294 times on social media. Across Twitter and LinkedIn we received a combined total of 67,609 organic impressions and 1,047 engagements.
We’ve had a fantastic year here at Probado and can’t wait to continue in 2020. If your business is looking to improve your IT support and cyber security in the new year, get in touch with our team.
