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VoIP: What is it and can it work for your business?

Voice over Internet Protocol, known more commonly as VoIP, is simply a phone service via the internet as opposed to traditional phone lines. With more and more businesses switching to remote or flexible ways of working, your phone systems need to be able to keep up. Here we explore exactly what it is and how it can help support your business’s day-to-day activities as well as future growth and scalability.

What is VoIP?

VoIP stands for Voice over Internet Protocol and basically means using the phone service over the internet. An increasing number of businesses are finding themselves in a situation where working from home is essential, or are incorporating more flexible working patterns. With this shift towards non-office-based work, many are having to upgrade their phone systems to VoIP. Where setting up everyone within a team with a traditional telephone sounds like a mammoth and expensive task, all this can be easily avoided by making the switch to VoIP.

Is VoIP right for my business?

VoIP has many benefits for businesses, not least because operating over the internet allows for reduced setup and operational costs, reduced hardware and increased connectivity.

• Be flexible

VoIP allows businesses to set up remotely and with more firms incorporating flexible working, employees can simply connect their device to the internet. As well as allowing for staff flexibility, VoIP allows for flexibility within your business. Whether you are expanding or downsizing, VoIP systems can grow with your business and can be deployed quickly to suit your needs. The need for arduous and time-consuming installations is removed.

• Cost-effective

VoIP systems are cheaper than traditional phone lines. With reduced installation costs and hardware, it’s easy to get set up with VoIP quicky and cheaply. Using the internet to make calls means the cost per call is a fraction of traditional prices.

• Keep connected

VoIP is now very well established, and with newer internet connections, reliability has significantly improved. It is worth noting that traditional BT POTS and ISDN circuits will cease in December 2025, making VoIP the only choice. Switching over sooner rather than later will ensure your business is ready for the future of telephony. Here at Probado we have been delivering VoIP services for over ten years meaning our team is fully equipped to help build resilience into your telephony requirements in line with your budget.

At Probado we offer a free initial site visit to make sure your internet system can support VoIP phones. Our telephony service is tailored to your business and includes either the purchase or rent of handsets, call handling and recording services, and maintenance. We see your phone system as a central part of your company’s branding and day-to-day operations; therefore, it will be dealt the respect it deserves. If you have any questions or need a helping hand with the process, get in touch with a member of the team.

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